The Metropolitan Police has introduced a purchase-to-pay (P2P) system to transform the way it procures goods and services.
Vicky Morgan, director of procurement operations at the service, said the iBuy system has helped improve customer service, reduce processing costs, improve financial reporting and balance costs.
Speaking at the eWorld Purchasing and Supply conference in London yesterday, Morgan explained that she thought introducing such a system would be the main part of the transformation project. But she soon found out business process and change management were bigger hurdles.
Read the full article at Supply Management, by Gurjit Degun
