Procurement should focus more on the needs of its business partners, and could look at car service Uber for tips on becoming more customer-centric.
According to Chris Sawchuk, principal and global procurement advisory practice leader at The Hackett Group, told a conference last week: “The first thing we have got to do is stop using terms like stakeholders or business users – they are customers. Think about the way you interact and you work with your customers, or how you treat a customer, it’s a different kind of thinking. A lot of time we have to call them customers because it forces us to think differently.”
Read the full article on Supply Management, by Paul Snell
